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Empowering drivers to manage themselves

Posted by on in Duty of Care

In our latest blog Steve Thomas, managing director of Ctrack, discusses how advances in mobile apps can help encourage drivers to take on greater responsibility.

Transport businesses have traditionally used vehicle tracking systems to manage their fleet from the office, gaining visibility and control over assets that are on the road and out of sight.

With the widespread adoption of smartphones, there is now an opportunity to use advances in mobile technology to better engage with and empower drivers as part of a wider telematics solution.

If implemented correctly, such technology can simplify tasks that drivers already undertake manually while providing a highly efficient way of capturing critical operational data and communicating feedback. However, ease of use is critical, so it’s all about having a solution that requires the fewest number of actions to achieve the maximum results.

Driver Mobi Phone

Vehicle Checks
Transport business have a responsibility to ensure that vehicles are roadworthy, so drivers are often expected to complete daily or weekly safety inspections. Simplifying tasks such as this that are already required will be welcomed by most drivers and companies can gain peace of mind that duty of care procedures are being followed.

Providing an electronic form via a mobile app can provide a useful to help drivers perform their daily safety inspections simply and effectively, while providing fleet managers and administrators with online visibility of all completed and missed checks. For anything critical, the driver can leave additional comment, with an alert sent immediately via email. Meanwhile, minor issues, such as bumps, scrapes and scuffs, can be logged and a report supplied to an in-house or third-party service centre, so they can be addressed when a vehicle next has scheduled maintenance.

Driver Behaviour Feedback
Most vehicle tracking systems now capture a wide range of driver behaviour data to help reduce risk and encourage responsible driving, but how does a company communicate this back to the driver? Many companies now use detailed reports to target the worst performing drivers, but beyond this there is often a disconnect between the office and the wider remote workforce.

A mobile app offers a highly-effective way of giving feedback with a Driver Score that provides a clear indication of ongoing performance. An individual score, calculated using real-time and historical telematics data, can be viewed alongside a company average as well as a breakdown across harsh acceleration, harsh braking, harsh cornering, speeding and excess idling with a peer comparison for each. This added insight will quickly translate to safety and efficiency benefits as employees are encouraged to improve their driving styles, but for even greater returns it can also be linked to an incentive scheme that rewards the best or most improved performers.

Mileage Capture
Capturing accurate data is important for any business where private mileage is allowed. Differentiating between work and personal journeys is essential when calculating and verifying expenses or demonstrating HMRC benefit-in-kind (BIK) tax compliance.

Therefore, it makes perfect sense for drivers to be able to confirm the purpose of a journey at click of a button via their smartphone, which is then automatically captured by the tracking system providing a complete audit trail. It is always worth checking that a system is also able to hide private mileage details to ensure it meets with drivers’ requirements regarding privacy and data protection.

By integrating this automated process with a payroll system can also ensure expenses are paid on time without any back-office intervention, so drivers are reimbursed without delay while companies significantly reduce administration. Having an accurate view of mileage can also reduce fuel expense claims, with a 10-20% saving fairly typical and even 30% not unheard of. It is worth bearing in mind that a driver rounding up a journey from 50 to 60 miles may not seem a huge issue, but an equivalent increase across all journeys would represent a 20% increase in costs.

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We are often asked to explain the benefits of vehicle tracking and what it can do to help drive down costs. Years of experience has shown us that both fleet managers and business owners are often surprised by the efficiency savings they can make by employing a vehicle tracking solution.

Let’s take a look at 7 ways that vehicle tracking could help to reduce your business costs.

1 - Reduced Fuel Costs

Fuel-300x221Vehicle tracking allows you to monitor things such as vehicle speed, severity of acceleration and deceleration, time spent crawling along in congested traffic – all of which helps you put together a picture of exactly why fuel costs are higher than they ought to be.

This has some overlap with driver behaviour monitoring and the training/moulding of your employees into efficient drivers. Tracking things like vehicle speed and ensuring an ethos of defensive/efficient driving will lead into a reduction of speeding events and a more acceptable level of fuel usage.

While driver behaviour monitoring can lead to a reduction in aggressive acceleration (a major cause of fuel waste), vehicle tracking itself can help ensure that your fleet is keeping speed down and thus reducing overall fuel costs.

2 - Optimised Routing

The next logical benefit of vehicle tracking follows on from the last – if you're tracking your fleet and know where they are going you can soon work out which drivers are not taking advantage of the best routes. The Shortest route could actually lead to longer journey times, while a combination of urban and suburban driving might not be as fuel efficient as an alternative way.

Fleet managers who plan out optimised routes will reap the rewards – quicker deliveries, lower costs, reduced waste in terms of time, and general improvements in efficiency.

Tracking will also help to weed out inefficient drivers and counter problems such as unauthorised breaks, vehicle misuse (e.g. personal errands) and excessive journeys without rest periods.

3 - Reduced Wear & Tear

WheelChange-300x221As a fleet manager, if you are improving the routes your drivers are taking and at the same time enhancing the efficiency of their driving then you will experience the knock-on benefits of reduced vehicle wear.

Less aggressive braking means reduced wear on tyres and brakes. Meanwhile, an Improved driving style will result in a less negative impact on the engine and optimised routes will naturally lead to shorter journeys and therefore lower mileage over time. These improvements naturally lead to a higher residual value for your fleet vehicles in the longer term and reduced servicing and maintenance cost in the shorter term.

 

4 - Reduced Waste

Whether stuck in traffic or taking a well earned rest, many fleet drivers fall into the trap of allowing their vehicle to idle for excessive periods. This sort of idling leads to unnecessary fuel waste that again could be reduced with effective vehicle tracking and driver guidance.

While the vehicle tracking system will point to extended periods of vehicle idling, behaviour monitoring will help educate drivers on how to reduce this sort of waste. Also, consider things like overuse of air conditioning or cab heating during their everyday journey.

Working with your team on the little things like this can make a big difference over the year.

5 - Minimised Theft Risk

Although vehicle tracking will not necessarily prevent theft it will at least help to reduce the chances of it becoming a significant problem. Monitoring your vehicle's whereabouts allows you to easily report to or work with the authorities to recover any fleet vehicle that has been stolen. Furthermore, it is not simply the value of the vehicle you need to consider, but also the associated costs such as increased employee downtime, rising insurance premiums, additional transport costs, lost equipment and damaged customer relationships.

6 - Reduced Paperwork

Vehicle tracking software means a reduction in the amount of paperwork across the company. Drivers no longer need to monitor their mileage, record their journeys or fill out vast swathes of other fleet-related paperwork you might have had in placed before.

By automation previously manual processes will not only free up time for more important tasks and core business activity (improving efficiency and productivity), but also keep back-office administrative costs to a minimum.

A vehicle tracking system can also be used to replace time sheets, tracking vehicle operational hours to ensure drivers are properly paid for the hours they worked with all overtime claims accurately verified.

7 - Insurance Considerations

From all the points above you will begin to see the trend towards better, safer, more efficient driving, which is the sort of thing insurance companies will lap up. Vehicle tracking lends itself to reduced premiums and a better relationship with your insurance partner.

Once you take all of these benefits into consideration, it’s easy to see how vehicle tracking quickly becomes an essential part of a fleet manager's toolkit!

Keep an eye on our blog for more tips on the ways vehicle tracking can improve your fleet management endeavours.

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Driver Behaviour Monitoring & Your Business

Posted by on in Duty of Care

The way your employees drive can have a much bigger impact on your business than either they or you might think.

Consider for a moment a hypothetical scenario where you've hired drivers who have only just passed their driving test, are in their mid-20's and have a heavy right foot, poor attitude and an extreme lack of patience.

Now imagine those drivers in your vehicles tearing around towns, cities, rural roads and motorways.

5 Ways Driver Behaviour Can Hurt Your Business

  • Brand Image
  • Fines & Insurance Premiums
  • Unrecorded Accidents
  • Sky Rocketing Service Costs
  • Poor Petrol Performance

Your vehicles are nicely emblazoned with your company logo, contact details and branding. Members of the public take notice of this branding as they are cut up, tailgated, honked at and aggressively overtaken by your employees.

Suddenly people are calling up to complain, while others are choosing to go to your competitors as their only experience of your business is the terrible way your drivers treat the roads of the UK.

Your employees are constantly deluged by speeding fines, parking penalties and strong words from the local constabulary.

A number of these imaginary employees are also banned from driving and are now lurking around the business looking for something else to do.

Meanwhile, your insurance company gets wind of the issue and your premiums go through the roof.

Without vehicle tracking or dash cams to monitor poor driving events, your employees are involved in a multitude of accidents with fellow road users (and inanimate objects) and there is doubt as to where the blame lies.

There is no way to prove responsibility either way, so your business suffers from payouts, vehicle repair costs and a bad reputation.

WheelChange-300x221Aggressive acceleration, hard braking and a rally driver style attitude to cornering mean your vehicles are constantly in the garage for new brake pads, discs and fresh tyres.

Engine wear and tear means clutches are being replaced with disturbing regularity and your service bills are becoming unbearable.

With an attitude to driving that would make drag racers frown, your drivers are making the MPG of your vehicles feel more like 'meters per gallon' and racking up ridiculous fuel bills at a rate of knots.

Taking the shortest route possible also means they're cutting right through the centre of town and stop-starting in heavy traffic. So, regular trips to the local petrol station are also on the rise.

You can imagine these drivers might at least be getting your goods or passengers to their delivery point in time, but you have to wonder - how much more efficient could they be in doing so?

Sound Familiar?

Of course this is just hypothetical, but some of these points may still be hitting home. Without proper training and a good quality driver behaviour monitoring system in place, the chances are your fleet is experiencing some of the negative effects of poor or inefficient driving.

For fleet managers, the challenge is to improve drivers’ attitudes and driving techniques without having it feel like big brother enforcing his will upon them.

Getting Your Drivers On-board

Employees are unlikely to appreciate being told how to drive, but if the logic behind your decisions is explained, or some sort of reward is put into place, it might help to encourage improvement.

GYR-Rating300x221A simple example is passing on the cost savings - if the monitoring of drivers and tracking of vehicles demonstrates a saving of £XXX's per year, perhaps that can be reinvested in the company employees to reward them for their efforts.

Other non-financial rewards may also work well. You could 'gamify' driver behaviour by creating league tables, creating a competition to be the best driver in a given period - or simply encourage drivers by providing positive feedback when they have improved their habits and attitude.

Adjust your drivers’ attitude and combine this with better tracking and fleet management and you will certainly cut costs, improve efficiency and generally enhance your business performance. It might seem daunting at first, but once you’ve started to see the benefits you will be glad you went through with it.

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Ever wondered how vehicle tracking systems work? In this article we’ll look at what makes GPS tracking technology possible and why it’s such an important tool for fleet managers.

Tracking a vehicle through the Global Positioning System (GPS) involves communicating with a network of satellites that orbit the Earth.

These satellites are intrinsic to how GPS tracking works, as they allow us to take advantage of trilateration.

What is Trilateration?

Trilateration is a more complex version of triangulation, and operates on the same principle. Essentially, it relies on using three points of reference to determine the location, speed and direction of an object.

GPSSatGPS vehicle tracking uses the satellites mentioned before as these reference points.

A GPS satellite times how long it takes to bounce a signal from the receiver and back to itself. Then, by knowing how fast this signal travels it is possible for the satellite to calculate the distance that the signal has travelled.

Once three satellites have this information, by combining the results of these calculations and their relative positions it becomes possible to work out the position of the receiver.

By keeping track of this information – for example, how that position changes and the rate at which it’s changing – we can work out the speed the vehicle is travelling at and the route its taking.

Getting Access to the Information

So, this is how GPS tracking works. It all sounds very complicated and, in some ways, it is. Thankfully, once you have receivers installed in your vehicles the benefits of fleet tracking technology are available to you.

Technology has now progressed to the point where you can get access to real time updates on the locations of your vehicles through an online dashboard – taking the incredible power of the GPS network and putting into the hands of fleet managers.

The Power of GPS Vehicle Tracking

The applications for GPS vehicle tracking are widespread.

GPSMapAt the most basic level, it can give you more security. If you can always track the positions of your vehicles, it makes it far easier to locate and retrieve them if they’re stolen.

Beyond that, it gives you access to hard data about what your fleet is doing. If you want to learn about the challenges your business faces, then this kind of information is invaluable.

Consider being able to analyse the routes your vehicles take. Are there some routes that always result in your vehicles being late? With vehicle tracking you can start to work out why, without having to make uninformed assumptions.

Is there something wrong with the route itself or is the way the vehicle is being driven the problem? Once you start tracking your fleet, you can start to answer these kinds of questions.

Get Access to the Information

Now you know how GPS tracking works and the kinds of information it can give you access to, it’s time to talk about applications.

If you want to find out how you can get fleet tracking installed, and how you can get access to an online dashboard that gives you up to date information from a network of GPS satellites, then get in touch with us today and let’s give you the power of GPS vehicle tracking.

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How to Improve Driving Standards

Posted by on in Duty of Care

Driving standards are often overlooked by businesses, despite the fact that they can have an impact on many of the factors that determine the success of your venture.

Improving driving standards in your fleet can not only reduce costs to your business but also help improve efficiency and results, as well as the public perception of your business.

HowsMyDriving

When it comes to business image, people always remember the negatives – after all, as a nation we love a good moan!

If you're being cut up, honked at or aggressively/dangerously overtaken by a van with business branding on it, you're going to negative feelings toward that business. There's a reason why those 'how's my driving' stickers became so popular!

Monitoring & Reporting Infractions

Many of the companies we work with monitor the feedback on their fleet. Members of the public call in, get in touch via social media or use contact forms on websites to report the wide variety of negative occurrences they see.

Some of the things we’ve seen reported include:

  • Throwing rubbish out of their windows
  • Using mobile phones while driving around roundabouts in built-up areas
  • Aggressively overtaking on bends, hills and other dangerous spots
  • Honking, flashing and tailgating
  • Dangerous driving that caused other motorists to perform emergency manoeuvres
  • Overtaking multiple cars and causing danger to oncoming traffic

These are just samples of the problems recorded, but it's quickly obvious that this is a serious problem for the business and the brand. Only a small portion of people are going to make the effort to complain, but a larger portion might have been put out by the bad behaviour.

Often, drivers might not think about their actions and the negative impact they can have on the company’s brand. All these small actions can add up to create a significant impact, the implications of which are worth considering.

Improving Standards = Improving Results

The idea of driver behaviour monitoring is simple, we're trying to improve the way your drivers use their vehicles. Advanced driver training can also make a big difference – monitoring performance can work alongside this to support overall improvement.

Driver behaviour influences numerous elements of vehicle costs and associated performance which can and will affect costs to your business.

speeding

You can see a sample of the data above – monitoring and tracking the way your employees drive the vehicle shows how they drive. This includes excessive speed, harsh braking and aggressive acceleration.

This sort of driving behaviour in turn leads to increased fuel use, excessive wear and tear on brakes, tyres, etc and unnecessary speeding fines and penalties. Improving driver behaviour results in reductions in these sorts of costs to the business, and will also support the overall image of your business on the road.

If drivers are aware of the fact that they shouldn't be driving quickly/aggressively then they'll hopefully be less likely to take that stance and offend other road users.

6 Ways to Improve Driver Behaviour

There are a variety of approaches you can use to improve the overall performance of your fleet. We’ve put together a list of 6 you could consider using – a combination of these should lead to a far improved attitude on the road and thus a reduced cost to your business in financial terms and credibility.

  • Advanced driver training
  • Feedback and debriefing sessions
  • Behaviour monitoring
  • Cost education
  • Tracking
  • Rewarding success
  • Beyond the standard driving test, not many drivers opt for any sort of advanced training.

However, there are official courses that are recognised by insurance companies and will reduce premiums. These courses are also great refreshers for drivers who may have years of experience but are stuck in old habits that are no longer useful with modern vehicle technology.

An example of this might include engine braking – where using gears to slow down was often practiced in previous years but now isn't as efficient. Other simple things might include not being up-to-date with the Highway Code which can result in driving infractions and speeding fines.

If you're monitoring and recording public feedback about driver attitude on the road then it's worth taking the time to educate drivers on what's being said and how to address it.

They might not be aware that their behaviour is even an issue. They certainly won't have considered the repercussions of it. Obviously, this needs to be carefully handled to avoid victimising particular drivers – group sessions might be preferable.

driver-behaviour-monitoringIn-vehicle monitoring equipment can help drivers to improve their performance. A traffic light system will let them know when there's an infraction and get them to consciously consider how they're driving.

Training drivers and educating them on how their driving impacts the cost of the business may highlight the benefits of better driving.

If you can demonstrate how much fuel is wasted through poor road attitude, then you can show the knock-on cost to the business and demonstrate how an overall reduction in profit also means less benefits for them in the long-term.

Rewarding improved behaviour or gamifying driving attitude with league tables and performance reports may also encourage better attitude.

Vehicle tracking also indirectly supports improving driver behaviour. If you're monitoring how your fleet operates then you can advise drivers on routing, timing, breaks and optimising their journeys.

LeagueTableIt seems like an obvious thing, but people respond well to being rewarded for doing a better job. Due to vehicle tracking and behaviour monitoring technology, the tools now exist to do this in a scientific and fair way.

Instigating some sort of reward or bonus system for improved driving will naturally lead to better results.

The Business Benefits

All of these options will help improve the attitude of your drivers and how they act on the road. This in turn will lead to better results for your business in a variety of ways – ultimately leading to both reduced costs and less hassle.

Based on this, it’s worth considering all your options when it comes to improving driving standards. With all the technological options available, you’re sure to find something that work for your fleet.

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Driving a heavy vehicle isn’t like your average office job, which is why health and safety takes on a very different meaning for fleet managers. That’s the reality of dealing with a human being at the head of several tons of machinery!

We’ve put together a list of 9 tips for making sure your HGV drivers are as safe on the road as possible.

1 – Safety is a priority

HGVBlue-144x144Safety should be your number one priority. For your drivers, it should be more important than speed or efficiency, for the company it should be more important than your profit margin.

After all, what’s the point of your drivers getting to their destination in a damaged vehicle with a broken cargo and injuries that mean they need to take a quick detour to hospital?

Safety is good for everyone – you don’t want your drivers to get hurt, and you don’t want to lose income or business due to accidents.

Encourage your drivers to speak up if they have ideas about safety – they might have insight that you or your safe inspectors do not.

2 – Check your vehicles regularly

Checking your vehicles thoroughly and regularly can give you the opportunity to stop problems before they happen!

Regular maintenance and inspections are key to keeping your vehicles in a safe condition. Ensure they are booked in and that the schedule is stuck to. Encourage your drivers to report missed inspections – after all, they are the one behind wheel and thus the one at risk.

A good best practice tip to pass down to your drivers: make a pre-trip inspection before each journey. This can help them avoid being caught out by the little things, like not having enough petrol!

3 – Weed out dangerous driving

DBI-144x144This is a difficult one – how can you know which of your drivers are serial tailgaters?

Thankfully, there are tools available that allow you to monitor how your vehicles are being driven. At Ctrack we’ve developed Driver Performance Solutions, which allow you to work out which of your drivers need further training – as well as how you incentivise and reward good driving.

 

 

4 – Alcohol and drug testing

You'd like to think that your drivers wouldn't put their own lives at risk by coming to work under the influence of drink or drugs, but at the same time you can never know what other stress factors in their lives could potentially push them down this path.

The best thing you can do, both for your yourself and for your drivers, is implement a testing regime. This will allow you to avoid anyone under the influence from getting behind the wheel of one of your vehicles – and also allow them to get the help they need.

5 – Have a pre-defined accident procedure

Crash-144x144You can have all the procedures and policies in the world, but sometimes accidents do just happen.

The best thing you can do as a fleet manager is be prepared for this eventuality. Create a procedure for drivers to follow in the event of an accident and then ensure the drivers are aware of It.

How you do this is up to you, but it could involve a training course on what they need to do in this kind of situation.

 

6 – Supply ‘hands free’ setups for mobile phones

In those situations where something changes and you need to contact one of your drivers, you want to be able to do so without the worry of what happens when they answer the phone.

Ensuring your drivers have hands free peripherals for their mobile phones will mean they can take the calls they need to without putting themselves and other drivers at risk.

7 – Route planning

Route-144x144While route planning is good practice from an efficiency and cost reduction standpoint, it also has safety considerations.

By ensuring your drivers have enough time to complete their journeys, based on actual data about the routes they take, you can avoid stressful journeys where they have enough time and feel forced to rush – when heavy vehicle drivers rush and feel pushed to take risks, bad things happen.

Technology can give you the edge here. Vehicle tracking systems allow to collect accurate data about the routes your drivers take, that way you can see if there are common problem areas that are putting drivers under unnecessary stress.

 

8 – Be aware of the weather

Make sure you stay appraised of up to date weather reports. All your route planning can go out the window if the weather takes an unpleasant turn.

High winds are particularly worthy of concern, if you see this is going to be a problem then you should consider re-routing your vehicles away from open rounds.

9 – Policies and training

Training-144x144So, now you have all these things to look out for and to educate your drivers on. But how do you action it all?

The key here is policies and training. Things like vehicle inspection and drink/drug testing need to be enshrined in policy, and those policies need to be followed and enforced across the business – for example, you can't expect drivers to follow the policies that inconvenience them if you ignore the need for a vehicle inspection because it's inconvenient at the time.

Things like accident procedure, and other driver-side safety concerns you may want to consider like the importance of a seat belt and securing your load properly, are more likely to be dealt with through a training course. But once again, appreciate that there needs to be a measure of good will. For things like this to be effective, you need to ensure the professional relationship works both ways!

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fleet-management-problems

Fleet managers face a clutch of difficult challenges every day. What many don’t realise is that technology has now advanced to the point where many of challenges can be solved.

Read through this list of 11 common fleet management headaches, and find out how fleet tracking systems can help you overcome them.

Operations are taking too long

Fleets run on a schedule. Your credibility and your reliability are intrinsically linked. Do you find that your schedule is always going out the window? That drivers don’t arrive when they should? That the knock on effects make planning your fleet’s activities a nightmare?

This is a common problem for fleet managers, but is actually caused by two other issues...

You can’t optimise your routing

Without vehicle tracking, it’s extremely difficult to see the route your drivers are taking.

There may be problem areas and patterns that can emerge with the kind of data fleet tracking systems can provide. Is there a particular route that gets slowed down at the same time every day?

Knowing this kind of information can allow you to improve the efficiency of your drivers’ journeys.

You can’t monitor driver breaks

Unscheduled or long breaks can throw your timings out, but it’s impossible to find out if this is the problem without data.

Equally, you don’t want to come down hard on all your drivers as many of them may taking perfectly reasonable breaks – their delays may be caused by other problems.

This is closely linked to another problem many fleet managers have...

When it comes to your drivers, you don’t know the good from the bad

Whether we’re talking about aptitude or attitude, tracking and monitoring solutions allow you to determine which of your drivers are and aren’t operating at the standard you expect.

This will also allow you to accurately assess your drivers, so you can incentivise good driving and reward your best drivers. It will also allow you to determine where additional training may be required.

Your vehicles suffer unsustainable amounts of wear and tear

Irregular amounts of wear and tear can be caused by a multitude of factors.
Drivers not being given enough time to complete their journeys will cause them to rush which will put undue stress on their vehicle. Equally, heavy acceleration and aggressive breaking will put a strain on your vehicles.

Fleet tracking systems will allow you determine exactly what is causing excessive wear and tear – and then you can work out what to do about it.

You are dealing with the reality (or the risk) of vehicle theft

Ultimately, tracking systems allow you to a simple question – “where are my vehicles?”

Whether it’s recovering a stolen a vehicle, or simply having a peace of mind that if this worst case scenario comes up you will know where your vehicle is, fleet tracking can put this major headache to bed.

You can’t check on your vehicles in the event of a crisis

Ranging from a major accident on a main road to an unexpected extreme weather event, a crisis can put both your drivers and your vehicles in danger. Fleet tracking allows you to quickly know if you have any assets in an effected area, giving you both peace of mind and the ability to take action if necessary.

You spend too much time doing reports and paperwork

As a fleet manager you have a huge number of responsibilities. You need to make sure customers are happy, that your drivers are motivated and that your vehicles are good condition.

Unfortunately, we find that many fleet managers end up over-stretched and unable to tend to their duties. Why? They have to spend all their time doing paperwork

With our dashboard, stats collected are from your tracking systems and then delivered through reports and statistics that will massively reduce the amount of paperwork you have to do – meaning you can focus on managing your fleet.

Your running costs are too high

Fuel, insurance, vehicle maintenance... the lists of costs your fleet can incur will go on and on. Your fleet is a business venture, and you want it to turn a profit. Even if you already turn a profit, increasing that margin can only be good for you, your business and your drivers.

That’s why it’s important to optimise. If better routing can reduce fuel costs or improved driver behaviour can reduce insurance costs, then investing in the technology to do this will result in an upturn in profits over time.

Your customers are unhappy

You might see unhappy customers as a problem, but it’s more likely that is an indication of other issues.

If you’re suffering from one or more of the above issues, like late deliveries of aggressive driving, then the end result of that will be that your customers won’t be getting a good service. That, in turn, means they will be unhappy with your company.

Ultimately, you are losing money!

Unnecessarily high fuel costs, speeding fines, excessive maintenance bills, unhappy customers discontinuing their business. All of these things lead to your fleet making less money.

Fleet tracking systems allow you to find out what the real problems in your business are, get the data you need to fix them and make your fleet a more profitable, less painful, venture.

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Ctrack releases solutions overview video

Posted by on in Media

Our latest video provides an inside look at the many benefits offered by Ctrack’s Vehicle Tracking and Fleet Management solutions.

Ctrack offers technically advanced hardware solutions which are suitable for all types of vehicles or plant capturing data which is processed by the powerful Ctrack Online web-based or mobile applications. As a result of this, meaningful management information is presented to our customers in an easy to understand and intuitive formats which includes dashboards, automated scheduled / ad-hoc reports and real-time alerts. 

This allows our customers to address business critical performance issues resulting in greater operational visibility, control, efficiency and therefore achieving reductions in costs. Some of the key focus areas are reducing fuel consumption, vehicle maintenance costs by improving driver behaviour, fleet productivity, duty of care compliance and improved utilisation. 

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