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About the Company: Established in 1985, Ctrack is one of the world’s largest telematics (vehicle tracking) service providers. With operations in 53 countries across the globe and over to 1,000,000 devices installed, Ctrack has a proven record of technology innovation making us a true market leader.

Over 3,000 customers here in the UK use our telematics systems every day to help reduce costs, increase productivity, improve vehicle security, manage legislative compliance, enhance customer services and reduce their carbon footprint.

Enquiries for career opportunities outside of the UK are handled via our regional offices and Head Office in South Africa, please visit the main Ctrack website (www.ctrack.com) to find your local career opportunities and details for contacting your local office alternatively please email This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">

Current UK Vaccancies are listed below:

Customer Service Advisor - Leeds

Role - To provide support to our customers and ensure SLA’s are achieved and the customer receives an excellent level of service.

Customer Service Advisor, Leeds

Reporting to Customer Service Manager

1. Purpose of role:

To provide support to our customers and ensure SLA’s are achieved and the customer receives an excellent level of service.

2. Main job role and responsibilities:

CUSTOMER CARE:

Respond to requests for technical assistance via telephone and emailLog all customer contacts in the Ctrack CRMCreate engineer service tasksProviding Ctrack users with 1st line software support and help as requiredKeep customers updated with progress on their fault tickets Follow all processes and proceduresEscalate problems to 2nd line as appropriateManage the “Customer Care” email inboxManage customer expectationSupport engineer calls – commissioning new installs and services and ensuring all commissions are completed accurately following the correct process. Closing engineer tasks on the dayAssist Call Desk and Scheduling as and when required

3. Competencies, skills, knowledge and ability:

Customer service focusedExcellent communication skills both written and verbalCalm under pressureProblem analysis and problem-solving AdaptabilityPlanning and organizingAttention to detailClerical and administrative functionsPublic relations/developing relationshipsHandling information and following instructionsCo-operating and liaising

5. Experience

Knowledge or experience within the Tracking or Telematics industry required.

Two years relevant experience in line 1 support and/or scheduling would be an advantage

Essential – technically minded/technical experience


(no agencies please)

 

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