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Support services
Unrivalled support
An experienced team offers unrivalled vehicle tracking and monitoring support to ensure you receive all the help you need. Our approach means you select a partner that delivers an effective support package throughout the life of your vehicle tracking solution.
Some of the key support services we offer are listed in the main column to the left.
Helpdesk
High-quality technical support that is available to answer your questions or queries and quickly resolve any unexpected issues.
Remote support
Technical issues dealt with remotely to avoid unnecessary vehicle downtime. Remote software support and assistance enables the running of diagnostic tests to identify the source of a problem, as well as uploading any new updates and upgrades.
Training
Onsite workshops and remote training services provide a useful and practical solution that enables your employees to make the most of the tracking solution and embed Ctrack into your business processes.
Deployment
A national network of service engineers means that your vehicle tracking system is installed quickly and efficiently to avoid disruption to the fleet operation. This nationwide coverage also provides fast response to any equipment issues and problems.
Reporting and date recovery
Customised reporting services offer a bespoke solution that is tailored to your precise needs. Meanwhile, data recovery support is available in the event of an accident or other operational incident.
Integration
Help, support and advice to integrate Ctrack with a range of third party in-vehicle hardware devices and back-office software packages.
Payment made easy
Buy or lease with a range of payment solutions to suit your needs, with no hidden costs or financial surprises. A fixed price includes the tracking unit, installation, software, training, support, warranty and airtime.