Sefton Council is responsible for providing a refuse collection service to 123,000 properties within North Merseyside, including the main population centres of Bootle, Crosby, Formby, Maghull and Southport. The Council is under ongoing pressure to achieve operating efficiencies whilst enhancing the service it provides to the local community.

Effective and efficient collection of domestic refuse is a vital element of the Council’s waste management strategy, and essential to ensuring the borough is a healthy, clean and safe place to live.

VISIBILITY AND CONTROL

Ctrack has provided Sefton Council with the right information at the right time to achieve measurable business and operational benefits. This real-time and historical data has enabled the Council to better manage mobile assets resulting in increased levels of productivity and efficiency.

FUEL MANAGEMENT

Fuel management was a major challenge for the fleet operation, as each refuse collection vehicle has fuel consumption of less than 5 mpg. Ctrack has enabled Sefton Council to monitor and capture real-time movements to ensure vehicles are driven efficiently and remain on-route. As a result, the council can monitor vehicle mileage, which helps to limit fuel usage.

CUSTOMER SERVICE

The Ctrack system has been used to provide real-time and historical management information, so Sefton Council can access precise data regarding work completion, missed collections and proof of tipping. This has supported the authority’s detailed measurement of performance and validation of collections, leading to the overall improvement in customer service levels.

ACCIDENT MANAGEMENT

Ctrack has streamlined accident management by providing access to accurate historical data detailing vehicle movements. This information — including location, speed and direction — has assisted in the investigation of incidents involving the refuse collection vehicles and protected the council and its mobile workforce against fraudulent claims.